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POLICIES

Privacy Policy

Effective Date: April 1, 2020

Welcome to Primidia ("Primidia", "Company", "we", "our", or "us").

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you visit our website, https://primidia.in, submit inquiries, interact with our services, or communicate with us through WhatsApp and other channels.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Business Information

Primidia

2, Aarambh Complex, Opp. Empire Tower, C G Road, Ahmedabad, Gujarat, India

Email: hello@primidia.in

Website: https://primidia.in

2. Information We Collect

Information You Provide

We may collect the following information when you submit forms, contact us, or engage our services:

  • Full Name
  • Company Name
  • Email Address
  • Phone Number
  • Business Information
  • Messages, inquiries, and communications
Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP Address
  • Browser Type and Version
  • Device Information
  • Operating System
  • Website Usage Information
  • Referring Website Information
  • Date and Time of Visits
  • Pages Viewed

3. How We Use Your Information

We may use your information to:

  • Respond to inquiries and requests
  • Provide and manage our services
  • Communicate regarding projects and consultations
  • Schedule meetings and appointments
  • Send service-related notifications
  • Send marketing and promotional communications
  • Improve our website and services
  • Analyze website performance and user behavior
  • Prevent fraud and abuse
  • Comply with legal obligations

4. WhatsApp Business Communications

Primidia uses the WhatsApp Business Platform to communicate with customers, prospects, partners, and community members.

By providing your phone number and opting to receive communications, you consent to receive marketing messages, promotional content, service updates, appointment reminders, community updates, event notifications, customer support messages, and transactional communications.

Information Collected Through WhatsApp
  • Phone Number
  • WhatsApp Profile Information
  • Communication History
  • Message Content
  • Interaction Records
WhatsApp Business Service Providers

We may utilize official WhatsApp Business Platform providers, including but not limited to Meta WhatsApp Business Platform, Twilio, 360dialog, WATI, and other authorized WhatsApp Business Solution Providers. Your communications may be processed through these providers to facilitate messaging services.

Opt-Out

You may stop receiving marketing communications via WhatsApp at any time by replying: STOP, UNSUBSCRIBE, OPT OUT, or by contacting us at hello@primidia.in. Service-related communications may still be sent where necessary.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve user experience and website performance. Cookies may be used to remember user preferences, analyze website traffic, measure advertising performance, and improve website functionality. You may control cookies through your browser settings. Disabling cookies may affect certain website features.

6. Analytics and Advertising Technologies

We use third-party technologies including:

  • Google Analytics: Helps us understand how visitors interact with our website and improve performance.
  • Meta Pixel: Helps us measure advertising effectiveness and understand user interactions with our website.

These providers may collect information including IP Address, Device Information, Browser Information, and Website Activity. Their use of data is governed by their respective privacy policies.

7. Google Invisible reCAPTCHA

To protect our website from spam, abuse, and automated submissions, we use Google Invisible reCAPTCHA. reCAPTCHA may collect information including IP Address, Device Information, Browser Information, Mouse Movements, User Interactions, and Behavioral Signals. The use of reCAPTCHA is subject to Google's Privacy Policy and Terms of Service.

8. Legal Basis for Processing

Where applicable, we process personal information based on: your consent, performance of a contract, legitimate business interests, compliance with legal obligations, and fraud prevention/security requirements.

9. Sharing of Information

We do not sell your personal information. We may share information with Hosting Providers, Analytics Providers, Advertising Platforms, CRM Platforms, Communication Providers, WhatsApp Business Providers, Professional Advisors, and Government Authorities when required by law. Such disclosures are limited to legitimate business and legal purposes.

10. International Data Transfers

Some of our service providers may process information outside India. By using our website and services, you acknowledge and consent to such transfers, subject to applicable legal safeguards.

11. Data Retention

We retain personal information only for as long as necessary to provide services, maintain business records, comply with legal obligations, resolve disputes, and enforce agreements. When information is no longer required, it will be securely deleted or anonymized.

12. Data Security

We implement reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, misuse, alteration, loss, or destruction. However, no method of transmission or storage can be guaranteed to be completely secure.

13. GDPR Rights (EEA, UK, and Switzerland)

If you are located in the European Economic Area, United Kingdom, or Switzerland, you may have the right to access, correct, delete, or restrict processing of your personal information, object to processing, request data portability, or withdraw consent. Requests may be submitted to hello@primidia.in. You may also lodge complaints with your local data protection authority.

14. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you may have the right to know what personal information is collected, access it, request deletion, correct inaccuracies, and exercise privacy rights without discrimination. Primidia does not sell personal information. Requests may be submitted to hello@primidia.in.

15. Data Deletion Policy

You may request deletion of your personal information at any time. To request deletion, email hello@primidia.in with the subject line "Data Deletion Request". Please include sufficient information to verify your identity and locate your records.

Upon verification, we will delete personal information from active systems where reasonably possible, remove you from marketing communications, delete WhatsApp marketing records, or anonymize information. We may retain certain information where required by law, tax regulations, fraud prevention, legal proceedings, or contractual obligations. Deletion requests are processed within 30 days.

16. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of third-party websites.

17. Children's Privacy

Our services are intended for individuals aged 18 years or older. We do not knowingly collect personal information from children.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes become effective when posted on this page with an updated Effective Date.

19. Contact Us

Primidia

2, Aarambh Complex, Opp. Empire Tower, C G Road, Ahmedabad, Gujarat, India

Email: hello@primidia.in

Website: https://primidia.in